Return and Refund Policy

Return and Refund Policy

Last updated: November 17, 2023

Thank you for choosing Sistah's Spa Retreat. For any concerns about your purchase, please review our policy on refunds and returns. This policy is generated with the assistance of the Return and Refund Policy Generator.

Interpretation and Definitions

Interpretation:

Capitalized words have specific meanings defined here, whether in singular or plural.

Definitions:

- *Company:* Sistah's Spa Retreat, 319 Engle Street, Chester PA, 19013.

- *Goods:* Items offered for sale on the Service.

- *Orders:* Requests to purchase Goods from Us.

- *Service:* The Website.

- *Website:* Sistah's Spa Retreat, accessible from https://sistahssparetreat.com/

- *You:* The individual or entity using the Service.

Your Order Cancellation Rights

You can cancel Your Order within 7 days without providing a reason. Notify us via email (info@sistahssparetreat.com) or phone (8563932766). We will reimburse You within 14 days of receiving the returned Goods, using the same payment method as Your Order.

Conditions for Returns

For Goods to be eligible for return:

- Purchased within the last 7 days

- In the original packaging

Goods exempt from return include:

- Personalized or customized Goods

- Goods unsuitable for return due to health or hygiene reasons

- Goods inseparably mixed with other items post-delivery

We reserve the right to refuse returns not meeting these conditions.

Returning Goods

You bear the cost and risk of returning Goods. Ship to:

1030 Chester Ave, Delran, NJ 08075

We recommend insured and trackable mail. Refunds require proof of received return delivery.

Gifts

If marked as a gift and shipped directly, you'll receive a gift credit upon return receipt. If not marked as a gift, the refund goes to the gift giver.

Contact Us

For questions about Returns and Refunds, contact us:

- Email: info@sistahssparetreat.com

- Phone: 8563932766

• Terms of return (i.e. number of days)
• State of return (e.g. unworn)
• Reason for return (e.g. damaged or wrong product)
• Process for return (i.e. how to initiate a return, how to contact customer service)
• Process of refund (i.e. terms of refund, duration, payment details)
• Contact details